Custom Concierge by Bay Area Media

A client concierge built around how your business works.

Custom Concierge sets up an AI concierge that follows up with new inquiries, answers common questions using wording you approve, and books appointments. It runs alongside your team, and anything unusual goes to a person.

A brass concierge bell on a dark marble front desk in a softly lit lobby at night

What every Custom Concierge does

Steady follow-up, on your terms.

A phone on a desk at night showing a short message thread with a calm reply
Prompt, calm replies in your approved wording.
An open appointment planner with a fountain pen and a laptop calendar on a tidy desk
Appointments offered, confirmed and reminded.

Follow-ups

Acknowledges each new inquiry promptly and follows up politely, with a firm limit on how often.

Approved answers

Answers common questions with wording you approve. If there's no approved answer, it doesn't guess.

Appointments

Offers times, confirms the booking, sends reminders and helps rebook missed appointments.

After hours

Replies to evening and weekend messages and hands everything to your team in the morning.

Industries

Starting with law firms.

A quiet law office reception after hours, brass desk lamps lit, with city lights through the window

Featured industry · injury & DUI firms in CA, NV, AZ

Custom Concierge for Law Firms

Helps injury and DUI firms stop losing potential clients to avoidable logistics slips: slow replies, missed after-hours messages, scheduling back-and-forth, no-shows and clients who go quiet. Firm-approved answers only; attorneys stay in control.

  • Follow-up
  • Scheduling
  • Reminders
  • After-hours
  • Status updates
See how it works

More industries coming

Your business next?

We're bringing Custom Concierge to more kinds of businesses. Tell us how inquiries reach you today and where they slip, and we'll show you what a concierge could look like.

Tell us about your business

Talk to Custom Concierge.

A short walkthrough, no obligation.

Email us

john@number0ne.com · San Francisco Bay Area