Email follow-up
Acknowledges each new inquiry promptly, then follows up politely if the person goes quiet, with a firm limit on how often.
Custom Concierge by Bay Area Media · for injury & DUI law firms · CA · NV · AZ
Custom Concierge for Law Firms
Fast, careful follow-up for every inquiry and every client.
Custom Concierge helps injury and DUI firms stop losing potential clients to avoidable logistics slips: slow replies, missed after-hours messages, scheduling back-and-forth, no-shows and clients who go quiet. Your attorneys stay in control.
Not a law firm. No legal advice. Answers come only from material your firm approves.
The problem
Missed inquiries cost cases.
People looking for an injury or DUI lawyer are often stressed and may be contacting more than one firm. When a reply is slow or a call goes unanswered, some move on. Most of these losses have nothing to do with the quality of your legal work. They come from logistics:
- Slow replies to web forms and emails on busy court days.
- After-hours messages that sit until morning.
- Scheduling back-and-forth that stalls before a consultation is booked.
- No-shows with no follow-up to rebook.
- Clients going quiet because they haven't heard anything in weeks.
What the concierge does
Steady, careful follow-up, on your terms.
Approved answers only
Answers common questions (hours, locations, what to bring, how a consultation works) using wording your firm has approved. If there's no approved answer, it doesn't guess.
Scheduling
Offers consultation times, confirms the appointment and sends the details, cutting out the back-and-forth.
Reminders & no-show recovery
Sends reminders before appointments and a kind note with new times after a missed one.
"No news is still news" updates
Proactive check-ins for current clients, based only on the status your team provides, so nobody wonders whether they've been forgotten.
After-hours coverage
Replies to evening and weekend messages, helps book a time and flags everything for your team's morning review.
Urgent or unusual? A person handles it.
Arrests, safety concerns, deadlines, fees, case questions, complaints and anything outside approved answers go straight to the person you name, with a calm holding reply.
How the pilot works
A four-week pilot alongside your staff.
- 1
Walkthrough
We look at how inquiries reach your firm today and where they tend to slip.
- 2
Approve the playbook
Your firm approves the answers, tone, office hours, scheduling options and who gets urgent escalations.
- 3
Run alongside your team
For four weeks the concierge works next to your staff, and messages are reviewed before they go out.
- 4
Review and decide
We go over what happened together. You decide whether to continue, adjust or stop.
Why firms choose it
What sets it apart
Proactive status updates
Clients hear from you before they have to ask.
Fast, consistent follow-up
Every inquiry gets the same careful response, using your approved answers.
Easy scheduling
Booking, reminders and no-show recovery in one flow.
After-hours coverage
Evenings and weekends are covered, with a morning hand-off to your team.
A steady, empathetic touch
Warm, plain language that helps reduce ghosting without pressure.
Optional add-on
Website refresh
If your site is part of the problem, we can include two sample site builds for you to compare, designed so visitors can reach you quickly and the concierge can pick up from there.
Ask about pricingAlso from Bay Area Media
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- Events
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FAQ
Questions firms ask
Is Bay Area Media a law firm?
No. Bay Area Media is not a law firm and does not give legal advice. The concierge handles communication logistics; your firm's attorneys stay in control of every legal matter.
What won't the concierge do?
It won't give legal advice, evaluate cases, predict outcomes, discuss fees or retainer terms, or mention deadlines. It won't claim to be an attorney or staff member, and it says it is an automated assistant if asked. Anything like that goes to a person at your firm.
Who sees the messages?
Your firm's designated staff and the Bay Area Media team running your pilot. During the pilot, messages are reviewed before they go out. Every action is logged so your firm can see what was sent and when.
How is client information handled?
The concierge only contacts people who reached out to your firm or are your current clients, and it stops immediately when someone asks. It uses only the information needed to reply and schedule. We'll walk through how data is stored and accessed during the walkthrough so your firm can confirm it fits your own policies and bar rules.
Does it replace our staff?
No. It runs alongside your team, handles routine follow-up and hands anything urgent or unusual to a person.
Which states do you work with?
Injury and DUI firms in California, Nevada and Arizona.
What does it cost?
Pricing depends on your firm's volume and setup. Ask about pricing.
See how it would work for your firm.
A short walkthrough, no obligation.
Request a walkthroughjohn@number0ne.com · San Francisco Bay Area